Frequently Asked Questions

Yes, very easy. It takes only the press on one button on the code pad to turn the system ON. A 30 – 45 second exit delay will give ample time to leave the property before the alarm becomes active (turns ON).

Most customers rarely use the code pad as you can use the remote controls to turn the alarm ON and OFF. You can still use the code pad and enter your four digit code and press the “OFF” or “AWAY” button
(depending on the model of the system) to turn the system off when coming home. Our technician will show you all these very simple features.

You only have to enter the code when you are entering the home, not when leaving. To arm when leaving you use the quick arm feature which does not require the code.

When going to bed, you simply press the “part” button on the 6000 model or the “stay” button on the 3000 model. If you would like to use the night mode, the technician when installing your system will set the alarm up so at night you can have the option of having some detectors on and some off.

The large easy to read buttons are also backlit at night so they are easy to see and feel at all times.

Remotes. If you would like to operate the alarm from a remote control, you simply press one button to turn the alarm on and one button to turn the alarm off. The remote controls will work from anywhere within the property providing you are close to the house including the front and rear yards of a standard suburban property. You can also use the remote fob to activate “PART” (home with alarm on) partial mode.

Your remote can be placed on your key ring, in your purse or beside the bed.

You can also use the remote control button for a panic / emergency button by imply pressing two buttons simultaneously. If you have remotes, you do not need to access the code pad when coming and going from the property. This makes it far easier especially if you have children or parcels in your arms. Very convenient!

Yes, our technician will program the alarm system to allow a comfortable time for you to enter the property and turn the alarm off if you do not use the remotes. You can have two entry detectors, perhaps the front door and that garage or hallway might be set up as entry detectors. Entry detectors allow a short delay so you can access the code pad before the alarm goes off. Non entry detectors will set the alarm off instantly when they detect an intruder.

This depends on the size of your house and what specific areas you would like to be protected. Most owners have four detectors in the house. The areas to protect are specific rooms and the open space areas where someone is likely to walk through.

A typical four bedroom house would have a detector in the master bedroom, one in the hallway, one in the lounge living area and one in the family room.

The spare or other bedrooms, the office and the garage are optional and are sometimes required for extra protection and peace of mind.

The number of detectors required is an individual choice and while we can give you options, it is your choice as to how many detectors you require to protect your family, your property and your valuables.

Yes! All rooms should have all external windows & doors closed as well, the air-conditioning should “preferably” be turned OFF when the alarm is on to prevent false alarms. You can experiment with air-conditioning turned on and will probably be OK provided the air does not cause movement in the house… moving curtains etc or if the system is blowing directly onto a detector.

Yes, this is very easy to do via the code pad. You simply enter the detector numbers that you want OFF and then turn the alarm ON. The detectors that are turned Off will blink or illuminate to show you that they are not operating. To reset the alarm, simple turn the alarm off and you are back to normal. You can have your usual “night mode” programmed in by the technician and you can isolate any detectors (zones) yourself by simply following the instructions in the user guide. Ask us more about these options.

If the power to the alarm fails or is turned off accidentally or for any reason, the battery back-up will take over and the alarm will continue to operate normally for several or more hours until power is restored.

The siren can be programmed for a specific time to suit your environment. We recommend only 1 or 2 minutes in a residential area and perhaps 5 minutes or more in a commercial or rural area.

Usually NO …but sometimes yes. If the technician cannot access a suitable power point for the alarm, he will ask you to arrange for a power point to be installed at your cost. Our technicians are not licensed to install power points. The technician may run a temporary lead until you have a suitable power point installed.

Yes you can either self monitor your alarm or have the alarm system professionally monitored back to base. Professional monitoring is currently $44.00 per month over a 36 month term. Ask us more about this option.

For self monitoring, we can install a GSM communication device at an additional cost of $385.00 (you will require a SIM card). If self monitored and you have an alarm event, this GSM device can send to your mobile phone either an alert tone if using the Bosch 3000 or an SMS if using the Bosch 6000 model via the mobile phone network. An APP can be installed if using the Bosch 6000 model so you can remotely arm and disarm the alarm system. An ACTIVATED SIM card needs to be provided by you.

There is also an additional smarter self monitoring option at $180.00 per annum which allows remote arm and disarm as well as you receive “push” notifications direct to your phone in an alarm event. No SIM required and no SIM or call charges. Ask us more about your monitoring options.

Not usually however check with your service provider to be sure. Usually a GSM device needs to be installed as mentioned above, this uses the mobile phone network and an ACTIVATED SIM card needs to be provided by you. Ask us more about this option.

Yes, 3 years on all parts except batteries which have 12 months warranty. Faulty components will be replaced free of charge except for batteries where a service call will be charged. Batteries can be replaced by the user.

Yes, window stickers are available which we provide upon installation.

Guides And Troubleshooting

Locate the alarm panel (not the code pad). This is usually in the master bedroom wardrobe or a
cupboard somewhere, it could be anywhere, behind the fridge, in the garage or in rare cases…

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Most CCTV system problems usually occur from the age of the recorder, cameras or an electrical power
surge such as during a nearby electrical storm event.
Rebooting / repowering the system sometimes fixes issues, try this first.
If you are having problems such as…

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Priority 1. Install a security alarm system.
Priority 2. Install CCTV cameras.
Priority 3. Install a security alarm system as well as CCTV cameras.

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THE FOLLOWING REQUIREMENTS ARE CRITICAL TO THE SUCCESSFUL INSTALLATION OF YOUR ALARM SYSTEM AND OR CCTV SYSTEM
All wires have or will be installed for the alarm and or camera system. All wires will be marked with identity stickers or marks have been placed at appropriate positions on the frame. Device locations are easily identified.

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The installing technician is allocated up to several hours to install your security alarm system. This time is usually sufficient to do the work however, as the installation process is of a complex and technical nature, we sometimes require an additional hour two to complete the installation. The installation process requires wiring of the following components…

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